Telecom

Your visitors choose the right plan, your sales team gets qualified leads

Number porting, coverage, installation time, the choice between two plans: a KernChat assistant answers from your offers and your coverage map, recommends the plan that fits and passes your sales team a lead that already says what the customer needs.

A conversation, as your customers would see it

Visitors compare your plans and want to know what changes for them: keeping their number, coverage, lead time. The assistant answers with your offers and prepares the sales contact.

What remains

  • The answers come from your offers and your coverage map.
  • A qualified lead (two lines, fibre, Wavre) is waiting for your sales team, with the conversation.
  • The contact is remembered, with their consent: next time, the assistant recognises them.

Linéa Telecom Assistant

I am self-employed and I want to move my two mobile lines and the office internet to you. Do I keep my numbers?

Yes, your numbers are kept: the transfer takes one working day, with no interruption. For two lines and office internet, the Pro Duo pack fits best.

Offers › Pro Duo pack

And when do you install? I am in Wavre.

Wavre is covered by fibre, a technician comes within ten working days. I can have an offer prepared in your name: what is the best way to reach you?

Coverage › Walloon Brabant

Marc Dubois, 0478 12 34 56, preferably at the end of the day.

Thank you. An adviser calls you before tomorrow evening with the Pro Duo offer and the installation date.

Request passed to the sales team, with the conversation

Daily life at a telecom operator

Freelancers and SMEs compare plans online and want to know what changes for them: keeping their numbers, the coverage at their address, the installation time. Without a quick answer they compare elsewhere; with a plain form, your sales team gets a name and a number, without knowing what the customer needs.

What the assistant changes for you

  • The right plan is recommended. The assistant asks the relevant questions and recommends the offer that fits, citing its sheet
  • Coverage and number porting get their answer. With your coverage map and your terms, the assistant answers for the visitor's address
  • Your sales team gets qualified leads. Number of lines, internet, address, when to call back: the request arrives with the conversation
  • The contact is recognized next time. With their consent, the assistant remembers what the visitor said and recognizes them when they return
  • Existing customers get their answers too. Bill, change, outage: the assistant answers from your documents and hands over to customer service when it should

The questions your prospects and customers ask most

The assistant answers from your offers, coverage and terms. Signing and changing contracts goes through your team.

  • Can I keep my numbers if I switch operators?
  • Is fibre available at my address?
  • Which plan should I choose for two mobile lines and office internet?
  • How long does fibre installation take?
  • Is there a minimum contract term?
  • How does the switch work without an interruption?
  • Where can I find my bill, and how can I dispute it?
  • My internet is down, is there a wider outage?

What to gather for a first version

  • Your current offer sheets and terms, with their dates
  • Your coverage map or the way to consult it
  • The steps for number porting and installation, with their usual timelines
  • The questions your sales team asks to qualify a request
  • Customer service procedures for bills, outages and cancellations

What the assistant does not do

It signs no contract, applies no discount your offers do not provide and does not change a subscription without going through your team. It only gives the prices and terms written in your documents.

Where to start

Offer sheets, terms, the coverage map and the website FAQ give the assistant enough to answer from launch day; set-up is done with you. Contact memory is described with the other features. Accounting firms and shops use the same assistant for their own customers.

The level that usually fits

In this sector, most organizations start at the Collaborator level. The one-hour audit confirms it or suggests another.

To go further

Three levels, one assistant

Assistant, Collaborator, Connected collaborator: it answers, it works with your team, it acts in your tools.

Set-up from €1 500 excl. VAT, subscription from €100 excl. VAT per month: hosting in Europe, AI usage and monthly review included. The level and the exact price are set after the audit.

Everything starts with a one-hour audit of your questions, your documents and your tools.

Request a demo

Frequently asked questions

Can an AI assistant recommend a telecom plan?
Yes, from your offers as you describe them: a KernChat assistant asks the useful questions (number of lines, usage, address), recommends the plan that fits and cites its sheet. It never shows a price or a condition that is not in your documents.
Can the assistant change an existing subscription?
Not without you. It answers existing customers from your documents and passes change or cancellation requests to your team; at the Connected collaborator level it can create the request in your tool, within the limits you set.
Can the assistant check coverage at an address?
Yes, if it can access your coverage map or checking tool; it then answers for the visitor's address. Otherwise, it explains how to check and passes the request to your sales team.

Further reading

See it on your own cases

Everything starts with a one-hour audit of your questions, your documents and your tools. Then we propose the level that fits.

Request a demo