Plumber

Your customers know whether you are coming and when, even at 10 pm

No hot water, a leak, a blocked drain: a KernChat assistant checks that the address is in your area, quotes your call-out rates, walks the customer through the first checks and passes you a job that is already qualified.

A conversation, as your customers would see it

No more hot water, a dripping tap: the customer wants to know whether you come and when. The assistant qualifies the fault and fills your schedule.

What remains

  • The area, the prices and the first checks come from your documents.
  • A scheduled job, already qualified: address, appliance, symptom.
  • The customer got their answer at 10 pm, without waking you up.

Lejeune Plumbing Assistant

No hot water since this morning. Do you cover Jodoigne?

Yes, Jodoigne is in our area. First check that the water heater's circuit breaker has not tripped. A call-out is €95 excl. VAT for travel and the first hour.

Area and prices › Call-outs

The breaker is fine. It is a 150-litre electric water heater, twelve years old.

At that age, the heating element or the thermostat is the cause. I can offer tomorrow between 8 and 10 am: your address and a number?

Slot read in your schedule

Rue de la Gare 14, 0472 55 66 77. Pierre Marchal.

Noted for tomorrow between 8 and 10 am. The plumber has your address, the appliance and its age.

Job created in your schedule, with the diagnosis

Daily life as a plumber

The phone rings while your hands are inside an installation. The customer wants to know whether you are coming, when, and what it costs; often a simple check (the water heater's breaker, the main stopcock) would already have settled part of the question.

What the assistant changes for you

  • Customers outside your area know at once. The assistant knows your service area and answers without costing you a call
  • Your rates are quoted as you wrote them. Call-out, first hour, weekend emergency: the customer knows the price before asking you to come
  • The fault is described in detail. Appliance, age, symptom, what has already been checked: you know what to bring
  • Your schedule fills up. At the Assistant level the request arrives by e-mail with the conversation; at the Connected collaborator level the assistant offers a free slot and creates the job
  • Evening questions get their answer. A customer writing at 10 pm gets your answer straight away. An emergency goes to the person you choose through human handover, and the request is ready for you in the morning

The questions your customers ask most

The assistant answers from your rates, service area and emergency instructions. Everything else reaches you with the details already collected.

  • I have no hot water, what should I check before calling you?
  • Can you come today to fix a leak?
  • How much does a weekend call-out cost?
  • Do you cover my municipality?
  • My toilet keeps running, is it urgent?
  • Does my water heater need replacing, and how long does installation take?
  • How do I turn off the main water supply?
  • Do you also unblock drains?

What to gather for a first version

  • Your service area and rates: call-out, first hour, emergency, weekend
  • The most common faults and simple checks to suggest to customers
  • Your emergency instructions, such as turning off the water supply valve
  • The information to collect: appliance, age, symptom and a photo if possible
  • The services you do not offer, so the assistant can say so straight away

What the assistant does not do

It gives no fixed quote for a larger job, never asks anyone to dismantle an installation and gives no instruction that is not in your guidelines. A larger job or a renovation goes to you, with the conversation.

Where to start

To begin, it needs your service area, your rates, the most common faults and your emergency guidelines; set-up is done with you. The same assistant also serves electricians and heating installers.

The level that usually fits

In this sector, most organizations start at the Assistant level. The one-hour audit confirms it or suggests another.

To go further

Three levels, one assistant

Assistant, Collaborator, Connected collaborator: it answers, it works with your team, it acts in your tools.

Set-up from €1 500 excl. VAT, subscription from €100 excl. VAT per month: hosting in Europe, AI usage and monthly review included. The level and the exact price are set after the audit.

Everything starts with a one-hour audit of your questions, your documents and your tools.

Request a demo

Frequently asked questions

Can an AI assistant take call-out requests for a plumber?
Yes. A KernChat assistant checks that the address is in your area, quotes your call-out rates, collects the appliance, the symptom and the contact details, then e-mails you the request or creates it in your schedule. It only offers the slots you let it offer.
What does the assistant do about a major leak?
It first gives the step you wrote, usually turning off the main stopcock, then passes the request as urgent to the person you choose. It gives no instruction that is not in your guidelines.
Does the assistant know whether I cover a municipality?
Yes, if your service area is described in its documents, for example as a list of municipalities or postcodes. For an address outside your area, it says so straight away, saving you a call.

Further reading

See it on your own cases

Everything starts with a one-hour audit of your questions, your documents and your tools. Then we propose the level that fits.

Request a demo