Estate agency
Every listing answers its buyers, your agents get qualified viewings
Energy certificate, heating, charges, availability, viewing: a KernChat assistant answers from the property sheet and your buyers' FAQ, books the viewing in the agent's calendar and flags the sale a buyer mentions in passing.
A conversation, as your customers would see it
Every listing draws the same questions: the energy rating, the heating, the viewing. The assistant answers with the property sheet and fills your agents' diaries.
What remains
- The answers come from the property sheet and your buyers' FAQ.
- A viewing in the agent's diary, with what the couple said.
- A property to sell spotted in the conversation: the seller lead is in your inbox.
Immo Delcourt Assistant
The house on rue des Combattants in Nivelles, what is its energy rating? And the heating?
It is rated C, with a gas boiler from 2019 and double glazing from 2016. The garden faces south.
Property sheet › Rue des CombattantsCan I view it on Saturday morning?
On Saturday, 10 am and 11:30 am are still free. Shall I book 10 am, in what name? And a number for the agent who welcomes you.
Slots read in your agents' diariesSarah and Tom Delvaux, 0495 11 22 33. We are also selling our flat in Braine.
Viewing booked Saturday at 10 am with Julien. I am letting him know about your flat in Braine, he will talk to you about it there.
Viewing created, sale project passed to the agentDaily life at an estate agency
Every listing draws the same questions: the energy certificate, the heating, the charges, the availability date, the viewing. Your agents answer between two appointments, and Sunday evening's question waits until Monday while the buyer keeps looking.
What the assistant changes for you
- Each property answers the questions it raises. The assistant reads the property sheet and your buyers' FAQ, and cites the source of each answer
- Viewings are booked in the agent's calendar. At the Connected collaborator level, the assistant reads the free slots and books the viewing; otherwise the request reaches you by e-mail, conversation attached
- Sellers are spotted. A buyer who mentions a property to sell becomes a seller contact in your inbox, with what they said
- Buyers are qualified before the viewing. Budget, financing, timing, what they are looking for: the agent arrives with that information
- Your agents take over. A delicate question, an offer, a buyer in a hurry: the conversation moves to the shared inbox and the agent answers in the same window
The questions your buyers and sellers ask most
The assistant answers questions covered in your property sheets and FAQ. Prices, offers and valuations remain your agents' work.
- What is this property's energy rating, and what work is needed?
- Is the property still available?
- When can I view it, and how long does a viewing take?
- What are the apartment's monthly charges?
- Is the price negotiable?
- What costs come on top of the purchase price?
- Can you value my apartment?
- Do I need an agreement in principle from the bank before making an offer?
What to gather for a first version
- Your property sheets, including the energy certificate, floor areas, charges and availability
- Your buyers' FAQ: viewings, offers, preliminary sale agreement, costs
- Your viewing rules and each agent's calendar
- The way you handle valuation requests, so the assistant passes them on without providing a valuation
- The topics only an agent can handle: price, offers, negotiation
What the assistant does not do
It does not value a property, negotiate or receive offers: those steps remain your agents' work. It only shares information about a property that appears in its sheet and your documents.
Where to start
Agencies usually begin with their property sheets, the buyers' FAQ and their viewing rules; set-up is done with you. If your agency also handles rentals, see the page about property management, and for shared homes the one about coliving.
The level that usually fits
In this sector, most organizations start at the Connected collaborator level. The one-hour audit confirms it or suggests another.
To go further
- When should an AI assistant hand over to a person?
An explicit request, a missing answer, a sensitive topic, an unhappy customer: the four moments an AI assistant should pass the conversation on, and how to organize the handover well.
- Chatbot or AI assistant: what is the difference for an SME?
A chatbot follows a script, an AI assistant answers from your documents and hands over to your team. What that changes for an SME, and when one is enough.
Three levels, one assistant
Assistant, Collaborator, Connected collaborator: it answers, it works with your team, it acts in your tools.
Set-up from €1 500 excl. VAT, subscription from €100 excl. VAT per month: hosting in Europe, AI usage and monthly review included. The level and the exact price are set after the audit.
Everything starts with a one-hour audit of your questions, your documents and your tools.
Request a demoFrequently asked questions
- Can an AI assistant answer questions about a property for sale?
- Yes, from the property sheet and the documents you give it: energy certificate, heating, charges, floor areas, availability. A KernChat assistant cites the sheet it uses and, when a detail is missing, says so and passes the question to the agent.
- Can the assistant value a property or negotiate a price?
- No. Valuation, negotiation and offers remain your agents' work. The assistant takes the details of an owner who wants to sell and passes you their plans, with the conversation.
- Does the assistant know every property in your portfolio?
- It knows each property whose sheet is in its knowledge base; a sold or withdrawn property must be removed so it is no longer suggested. At the Connected collaborator level, it can also consult your software during the conversation, within the limits you set.
See it on your own cases
Everything starts with a one-hour audit of your questions, your documents and your tools. Then we propose the level that fits.
Request a demo