Can an AI assistant handle tenants' repair requests?

Yes. A KernChat assistant gives the tenant the first step to take from your handbook, then collects the address, the floor and the urgency before passing the request to your team or creating it in your management software. Disputes and sensitive situations always go to a person.

Does the assistant answer tenants at night and at weekends?

Yes, it answers at any hour from your documents. Outside business hours it tells the tenant so, records the request, and your team finds it in the shared inbox; an emergency can be passed to the on-call person you choose.

Can the assistant answer questions about the service charge statement?

Yes, on what is written in your documents: how charges are divided, when the statement is issued and how to dispute it. Amounts for an individual tenant are only provided if the assistant is connected to your software and the tenant is recognized; otherwise, the question goes to a property manager.

Property management

Your tenants get an answer at any hour, your team gets complete requests

A leak on a Sunday, a question about service charges, a clause of the lease: a KernChat assistant answers from your tenant handbook and your procedures, then passes your team a request that already holds the address, the floor and the urgency.

A conversation, as your customers would see it

Tenants write at any hour: a breakdown, a charge, a clause of the lease. The assistant answers with your guide and creates the request.

What remains

The instructions come from your tenant guide.
The request is created in your tool, with the address and the urgency.
Outside business hours, the tenant reads your message and their request waits for you.

The agency’s assistant

There is a leak under the kitchen sink, what should I do?

First close the shut-off valve under the sink. I am creating an intervention request: at which address, and on which floor?

Tenant guide › Leaks and water damage

Rue des Tanneurs, second floor. It is urgent, it is leaking into the neighbour’s flat.

Request created as urgent. The on-call technician will call you.

Intervention created in your management tool

Daily life in property management

Tenants write when the problem happens: in the evening, at the weekend, during the holidays. Many messages ask questions already answered in the lease or the tenant handbook, and the rest arrive without the address, the floor or the urgency, which costs a call back before anyone can act.

What the assistant changes for you

Routine questions are settled without you. Service charges, rent indexation, notice periods, boiler servicing, waste sorting: the assistant answers from your documents and cites the passage it used. The tenant reads your rule, not an interpretation
Emergency reports arrive with the details you need. For a leak or a breakdown, the assistant starts with an immediate action (turn off the water, check the breaker), then asks for the address, the floor and the urgency. Your team gets a complete request
The request lands in your tool. At the Connected collaborator level, the assistant creates the repair job in your management software, within the limits you set. At the other levels it arrives by e-mail with the conversation
Your team takes over when it should. A dispute, an unhappy tenant, a delicate situation: the conversation moves to the shared inbox and a property manager answers in the same window
Each tenant is served in their language. The assistant answers in English, French or Dutch from the same documents
Gaps in the handbook are flagged. A question that keeps coming back unanswered becomes a suggestion you approve, and the tenant handbook grows with what tenants actually ask

The questions your tenants ask most

The assistant answers from your handbook, rules and procedures. Anything that depends on an individual case goes to a property manager.

Who pays to replace a tap washer, the tenant or the landlord?
How is my rent indexation calculated this year?
How much notice must I give to leave the apartment?
When will the annual boiler service take place?
Is the service charge statement available, and how can I dispute it?
Can I install a washing machine in the bathroom?
Who should I call about a leak at the weekend?
How do I get my rental deposit back when I leave?

What to gather for a first version

The tenant handbook and house rules for each building
The division of repair responsibilities between tenant and landlord as you apply it
Emergency procedures for leaks, heating breakdowns and stuck doors, with the person on call
The timelines and steps for a property condition inspection and moving out
Your website FAQ and the standard replies your team already sends

What the assistant does not do

It does not settle disputes, promise refunds or change a lease: those topics go to a person on your team. It only knows the documents you give it, and a tenant recognized through your customer portal only sees what concerns them.

Where to start

Most property managers start with their tenant handbook, the FAQ of their website and their emergency procedures. Set-up is done with you, in four steps, and begins with a one-hour audit. The technicians who work for you can have their own assistant: see the page about heating installers.

The level that usually fits

In this sector, most organizations start at the Connected collaborator level. The one-hour audit confirms it or suggests another.

To go further

Multilingual AI assistant: answering in French, Dutch and English from the same documents
Do you need to translate your documents for a multilingual AI assistant? How it picks the language, what still needs translating and the pitfalls in Belgium.
When should an AI assistant hand over to a person?
An explicit request, a missing answer, a sensitive topic, an unhappy customer: the four moments an AI assistant should pass the conversation on, and how to organize the handover well.

Three levels, one assistant

Assistant, Collaborator, Connected collaborator: it answers, it works with your team, it acts in your tools.

Set-up from €1 500 excl. VAT, subscription from €100 excl. VAT per month: hosting in Europe, AI usage and monthly review included. The level and the exact price are set after the audit.

Everything starts with a one-hour audit of your questions, your documents and your tools.

Request a demo

Frequently asked questions

Can an AI assistant handle tenants' repair requests?: Yes. A KernChat assistant gives the tenant the first step to take from your handbook, then collects the address, the floor and the urgency before passing the request to your team or creating it in your management software. Disputes and sensitive situations always go to a person.
Does the assistant answer tenants at night and at weekends?: Yes, it answers at any hour from your documents. Outside business hours it tells the tenant so, records the request, and your team finds it in the shared inbox; an emergency can be passed to the on-call person you choose.
Can the assistant answer questions about the service charge statement?: Yes, on what is written in your documents: how charges are divided, when the statement is issued and how to dispute it. Amounts for an individual tenant are only provided if the assistant is connected to your software and the tenant is recognized; otherwise, the question goes to a property manager.

See it on your own cases

Everything starts with a one-hour audit of your questions, your documents and your tools. Then we propose the level that fits.

Request a demo