Features

What KernChat does for your organization

Assistants that answer from your knowledge, a team that takes over when needed, and a trace of everything that is said.

Assistants that answer in your words

Every assistant has a mission, a tone, instructions, one or more languages and the knowledge it is allowed to quote. It answers from what you entrusted to it; when a question falls outside that frame, it says so.

You try it in a test space before publishing it. Each publication freezes a version: you can compare, roll back, duplicate.

Example: three versions of an assistant, one live, one draft and one archived.

Knowledge that is filed and quoted

Texts, FAQ, documents, pages of your website: everything is filed into spaces reusable from one assistant to another. Every source is versioned and quoted in the answers.

A source can ask for a regular review: when it is due, your editors get a reminder. What a visitor must not see never enters a space.

Example: the sources of a knowledge space, with their review dates.

Handover to someone in your team

When a visitor asks for a person, the conversation moves to a shared inbox. A member picks it up, replies in the same window, closes it. The visitor can attach a document.

Internal notes the visitor never sees, prepared replies, business hours, a target delay with reminders.

Example: three conversations in the shared inbox, waiting, taken by a member, closed.

Contacts with a memory that belongs to you

A contact is a recognized visitor, anonymous through their browser or identified by your application. Their record gathers their conversations and what the assistant remembered about them, with the source, the date and the expiry.

You validate, correct or revoke each item. You export or delete a contact at their request. The assistant remembers nothing about a person without their consent.

Example: what the assistant remembered about a contact, with date, consent and expiry.

Gaps become suggestions

When an unanswered question comes back, the assistant drafts an answer that a manager accepts, merges or refuses. The knowledge grows from what people ask.

Dashboards give the volumes, the share resolved by the assistant, satisfaction, topics. Everything exports to a workbook.

Example: an unanswered question and the draft the assistant proposes.

On your website, and connected to your systems

The assistant installs on your website in one line, or lives on its own page. It can open by itself after a delay or on certain pages, once per visitor.

Your systems receive what happens: new contact, request for a person, closed conversation. During the conversation, the assistant can consult your application or create a request in it, within the limits you declare.

Example: three events sent to your tools, two delivered, one being retried.

A team and its roles, in three languages

Owner, administrator, editor, agent, viewer: everyone sees and configures what concerns them. An activity log keeps who did what.

The workspace reads in English, French or Dutch, and your assistants speak the languages of your visitors.

Example: three team members, their role and the language of their workspace.

Three levels, one assistant

Assistant, Collaborator, Connected collaborator: it answers, it works with your team, it acts in your tools.

Set-up from €1 500 excl. VAT, subscription from €100 excl. VAT per month: hosting in Europe, AI usage and monthly review included. The level and the exact price are set after the audit.

Everything starts with a one-hour audit of your questions, your documents and your tools.

Request a demo

Frequently asked questions

Does the assistant answer in Dutch and in English?
Yes. It answers in the visitor's language, in French, Dutch and English, from the same documents. Your workspace exists in those three languages too.
What does the assistant do when it does not know the answer?
It says so, offers to hand over to a person in your team or passes the question on, with the conversation. The unanswered question is proposed to you as an addition to the knowledge.
Where is the data hosted?
In Europe. Conversations, contacts and your documents remain yours, with a retention period you set; you can export or delete them at any time.

Further reading

See it on your own cases

Everything starts with a one-hour audit of your questions, your documents and your tools. Then we propose the level that fits.

Request a demo