Your AI assistants,
connected to your systems
An assistant that answers with what your organization already knows, set up with you, and that hands over to your team when it does not know.
A KERN-IT platform, hosted in Europe.
Museum assistant
Replies right away
Is the museum open on Mondays? I would come with two children.
The museum is closed on Mondays. It is open Tuesday to Sunday, 10 am to 6 pm. Admission is free under 12.
Practical information › Opening hours and pricesIs the exhibition on the impressionists still on in October?
Yes, until 2 November. Your admission ticket includes it, at no extra charge.
Exhibitions › Belgian impressionistsDo you run workshops for a class of 25 pupils, on a Friday morning?
I cannot find that information. I am passing your question to the bookings team, who will answer you in this conversation.
Question passed to the bookings teamThe assistant answers with your documents and quotes its source.
When it does not know, it passes the question to your team, with the conversation.
The unanswered question is proposed to you as an addition to the knowledge.
Nine trades, one assistant
In every trade, the assistant answers with your documents, consults your tools, takes the request and hands over to your team when it should.
A furniture brand, online and in store
The same questions arrive through the website, by phone and in store: stock, lead times, delivery.
What remains
- The assistant checks your stock before answering.
- A request passed to the store team, with the conversation.
- The question about delivery times, left unanswered, comes back as a suggestion.
Maison Verhaegen Assistant
Do you still have the Oslo oak table, in the Namur store?
Yes, two are left in Namur. I can set one aside in your name until Saturday.
Stock checked in your management softwareGladly. Julie Mertens, I will come by Saturday morning.
Noted. The reservation has been passed to the Namur store team.
Request passed to the store teamA telecom operator for freelancers and SMEs
Visitors compare your plans and want to know what changes for them: keeping their number, coverage, lead time. The assistant answers with your offers and prepares the sales contact.
What remains
- The answers come from your offers and your coverage map.
- A qualified lead (two lines, fibre, Wavre) is waiting for your sales team, with the conversation.
- The contact is remembered, with their consent: next time, the assistant recognises them.
Linéa Telecom Assistant
I am self-employed and I want to move my two mobile lines and the office internet to you. Do I keep my numbers?
Yes, your numbers are kept: the transfer takes one working day, with no interruption. For two lines and office internet, the Pro Duo pack fits best.
Offers › Pro Duo packAnd when do you install? I am in Wavre.
Wavre is covered by fibre, a technician comes within ten working days. I can have an offer prepared in your name: what is the best way to reach you?
Coverage › Walloon BrabantMarc Dubois, 0478 12 34 56, preferably at the end of the day.
Thank you. An adviser calls you before tomorrow evening with the Pro Duo offer and the installation date.
Request passed to the sales team, with the conversationAn estate agency and its buyers
Every listing draws the same questions: the energy rating, the heating, the viewing. The assistant answers with the property sheet and fills your agents' diaries.
What remains
- The answers come from the property sheet and your buyers' FAQ.
- A viewing in the agent's diary, with what the couple said.
- A property to sell spotted in the conversation: the seller lead is in your inbox.
Immo Delcourt Assistant
The house on rue des Combattants in Nivelles, what is its energy rating? And the heating?
It is rated C, with a gas boiler from 2019 and double glazing from 2016. The garden faces south.
Property sheet › Rue des CombattantsCan I view it on Saturday morning?
On Saturday, 10 am and 11:30 am are still free. Shall I book 10 am, in what name? And a number for the agent who welcomes you.
Slots read in your agents' diariesSarah and Tom Delvaux, 0495 11 22 33. We are also selling our flat in Braine.
Viewing booked Saturday at 10 am with Julien. I am letting him know about your flat in Braine, he will talk to you about it there.
Viewing created, sale project passed to the agentA property manager and its tenants
Tenants write at any hour: a breakdown, a charge, a clause of the lease. The assistant answers with your guide and creates the request.
What remains
- The instructions come from your tenant guide.
- The request is created in your tool, with the address and the urgency.
- Outside business hours, the tenant reads your message and their request waits for you.
The agency’s assistant
There is a leak under the kitchen sink, what should I do?
First close the shut-off valve under the sink. I am creating an intervention request: at which address, and on which floor?
Tenant guide › Leaks and water damageRue des Tanneurs, second floor. It is urgent, it is leaking into the neighbour’s flat.
Request created as urgent. The on-call technician will call you.
Intervention created in your management toolA coliving house and its future residents
Candidates write in the evening and at the weekend: what is included, the duration, the visits. The assistant answers with your guide and books the visit.
What remains
- What is included, the duration and the visits come from your guide.
- A scheduled visit and an identified candidate, with her conversation.
- The room that frees up: the assistant reads your availability in your tool.
Maison Louise Assistant
Is a room still free in October? And what exactly does the rent include?
Yes, a room with a private bathroom frees up on 1 October. The rent includes the charges, the internet, the cleaning of the shared spaces and the insurance. The lease is three months minimum.
Residents' guide › Rent and included servicesCan I visit on Thursday evening? I work until 6 pm.
Visits take place Monday to Saturday until 7 pm. I am booking Thursday at 6:30 pm: in what name, and a number to confirm?
Residents' guide › VisitsLéa Fontaine, 0470 98 76 54.
Booked. You receive the confirmation by text message, and the team expects you on Thursday at 6:30 pm.
Visit created in your diary, team notifiedAn accounting firm and its clients
Every client recognized by your portal asks their questions to an assistant that knows your procedures and their file.
What remains
- The client is identified by your portal and only sees their own file.
- What they said is remembered, with their consent, for next time.
- Your account manager receives the full conversation.
The firm’s assistant
Which documents should I send you for this quarter’s VAT?
For your file: your sales and purchase invoices of the quarter, your bank statements and your expense notes. Filing happens before the quarter’s deadline.
Firm procedures › VATI also invoice in France since this month, does that change anything?
It may change your regime. I am flagging it to your account manager, who will get back to you.
Kept in the client record, account manager notifiedA plumber and his call-outs
No more hot water, a dripping tap: the customer wants to know whether you come and when. The assistant qualifies the fault and fills your schedule.
What remains
- The area, the prices and the first checks come from your documents.
- A scheduled job, already qualified: address, appliance, symptom.
- The customer got their answer at 10 pm, without waking you up.
Lejeune Plumbing Assistant
No hot water since this morning. Do you cover Jodoigne?
Yes, Jodoigne is in our area. First check that the water heater's circuit breaker has not tripped. A call-out is €95 excl. VAT for travel and the first hour.
Area and prices › Call-outsThe breaker is fine. It is a 150-litre electric water heater, twelve years old.
At that age, the heating element or the thermostat is the cause. I can offer tomorrow between 8 and 10 am: your address and a number?
Slot read in your scheduleRue de la Gare 14, 0472 55 66 77. Pierre Marchal.
Noted for tomorrow between 8 and 10 am. The plumber has your address, the appliance and its age.
Job created in your schedule, with the diagnosisAn electrician and his quotes
A charging point, a compliance upgrade, a fuse board to replace: quote requests arrive incomplete. The assistant asks the right questions and hands you a quote to prepare.
What remains
- The prices and the common cases come from your services and your prepared answers.
- A quote to prepare, already qualified: house, year, location, contact.
- The question about the regional grant, asked three times this month, is proposed to you as an addition to the knowledge.
Elec Moreau Assistant
I would like a charging point for my car. Do you do that? How much does it cost?
Yes. An installed 11 kW charging point comes to between €1 400 and €1 900 excl. VAT depending on the distance to the fuse board. Is your meter single-phase or three-phase?
Services › Charging pointsNo idea. House from 2005 in Gembloux, the board is in the garage, the car will be out front.
A house from 2005 is often single-phase, which allows a 7.4 kW charging point. For a precise quote, a twenty-minute visit is enough. A name and a number, and I suggest a slot?
Prepared answers › Single or three-phaseNadia Berger, 0486 44 33 22, mornings preferably.
Thank you. The quote is open with what you told me; Marc calls you tomorrow morning to set the visit.
Quote request created, with the conversationA heating and electrical installer
A customer with a breakdown wants an answer right away. The assistant makes the first diagnosis and passes on a request that is already qualified.
What remains
- The first diagnosis is made before the call.
- A qualified request, with the error code and what has already been tried.
- Breakdowns that come back often are added to your knowledge.
Thermo Lambert Assistant
My boiler shows F28 and will not restart.
F28 signals an ignition fault. Check that the gas valve is open, then restart with the reset button. Does it start again?
Technical manuals › Error codesNo, still the same code.
Then a technician is needed. Your name, a number and your municipality, and the team calls you back to schedule the visit.
Request passed on with the diagnosis already madeMore than an answering machine
What the assistant does with a conversation once it has answered.
It captures a request
When a visitor leaves their name, e-mail and need, the assistant passes the request to the person you designated, with the conversation.
It remembers
What a contact said serves next time, with their consent and a retention period. Your data stays yours, hosted in Europe.
It learns from what it is asked
Every unanswered question becomes a suggestion that a manager validates. You complete the knowledge from what people ask.
It connects to your tools
Your management software, your CRM, your ticketing tool, Slack or Teams: it consults and it passes on, through actions and webhooks, within the limits you set.
Set up with you, in four steps
You bring what you know. We bring the assistant, its configuration and its launch.
Meeting and audit
One hour together on the questions that keep coming back, the documents that answer them and the tools to consult.
Preparing your data
We gather what the assistant needs to know and file it into knowledge spaces.
Configuring your assistant
Mission, tone, instructions, channels, connections to your systems, then trials on your real cases.
Publication
The assistant is live and your team knows how to take over a conversation.
Three levels, one assistant
The same assistant, set up with you, at three depths: it answers, it works with your team, it acts in your tools.
Assistant
Answers from your knowledge and sends you the requests
- Your knowledge written and reviewed with you
- On your website or on its own page, in English, French and Dutch
- The details and a summary of every request in your mailbox
- A monthly statement: conversations, questions, what is missing
Collaborator
Qualifies, keeps the history, your team takes over
- Everything in the Assistant level
- The shared inbox: your team picks up a conversation, replies, closes it
- Contact memory, with their consent and a retention period
- Prepared replies, Slack or Teams notifications
Connected collaborator
Recognizes your customers and acts in your tools
- Everything in the Collaborator level
- Your customers recognized from your portal or customer area
- Actions in your CRM, your management software or your ticketing tool
- The automations you decide, within the limits you set
Tailored, priced on your tools
Set-up from €1 500 excl. VAT, subscription from €100 excl. VAT per month: hosting in Europe, AI usage and monthly review included. The level and the exact price are set after the audit.
Request a demoEverything starts with a one-hour audit of your questions, your documents and your tools. That is where the level is decided.
Latest guides
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Frequently asked questions
- What is KernChat?
- KernChat is the AI assistant platform of KERN-IT, a software engineering company in Brussels. An assistant answers the visitors of your website from your documents, in French, Dutch and English, passes requests to your team and keeps a trace of every conversation. Data is hosted in Europe.
- How much does KernChat cost?
- Set-up starts at €1 500 excl. VAT and the subscription at €100 excl. VAT per month, AI usage and monthly review included. There are three levels: Assistant, Collaborator and Connected collaborator. The level and the exact price are set after a one-hour audit.
- What is the difference with a chatbot?
- A chatbot follows a script written in advance. A KernChat assistant answers from your documents, quotes its source, says when it does not know and hands over to a person in your team, with the conversation. It also remembers what the visitor said, with their consent.
Further reading
See it on your own cases
Everything starts with a one-hour audit of your questions, your documents and your tools. Then we propose the level that fits.
Request a demo